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Contact us

We're here.

Send your question or suggestion, or contact technical support directly.

Emailinfo@inwinch.com
Working hoursAll week

Send us a message

Topic

Who to contact

Get your request to the right place.

Customer

If you have a problem with a request, include its number in your message.

Captain

Joining, documents, or your wallet.

Business

Insurers, fleets, and partnerships.

Have an active request? Reach us in the app.

Support in the app reaches us with your request's details, so you won't need to start from the beginning.

For a faster reply

What to include in your message?

  • The mobile number registered in the app
  • The request number if it's about a trip
  • A clear description of what happened
  • A receipt photo for a payment complaint

Complaints

How your complaint is handled.

  1. Send your complaint

    From the app or the form on this page.

  2. Review

    Our team reviews the trip's details, photos, and messages.

  3. Decision

    We inform you of the outcome, and any amount due is returned under the refund policy.

No time for a message?

If it's urgent.

In danger?

Use the SOS button in the app, and in an emergency call the authorities first.

Need a tow now?

Request right away in the app, not through this form.

Learn more

Before you write

Your answer may be in our policies.

Refund policy

When and how money is refunded.

Learn more

Cancellation policy

Free cancellation and cancellation fees.

Learn more

Payment policy

Payment methods and the final price.

Learn more

Partnerships

Want to work with us?

Captain or owner

Find out how to join with your truck or fleet.

Learn more

Insurance company

Learn about the partnership and serving your customers.

Learn more

Before you send

Your answer may be here.

How do I request a tow?

Get the app and sign in with your mobile number, set your car's location and destination, propose your price, and choose from captains' offers.

Can I cancel my request?

Yes. Cancellation is free within 5 minutes of a captain accepting, after which a cancellation fee may apply. See the cancellation policy for details.

How do I become a captain?

Get the captain app, register, and upload the required documents and truck details. Account review may take 24 to 48 working hours.