Refund policy

This policy explains when amounts paid through inWinch may be refunded.

Nature of payment

inWinch acts as a collection agent, and the app issues an electronic collection receipt and trip statement. The captain provides the transport service.

Cases refunded after review

• A duplicate charge for the same trip or payment.
• A charge for a trip that did not take place due to a system error.
• An amount above the agreed price due to a processing error.

Extra amounts paid to a captain

If a captain asked you for an extra amount, such as a traffic fine, and you paid it, file a complaint in the app with the receipt photo. After review, the amount is deducted from the captain's dues and returned to you as promotional credit for your next trip.

Cases not refunded

• A trip completed at the agreed price.
• Cancellation fees due under the cancellation policy.
• Amounts paid outside the platform or for a trip carried out outside it.
• A tip you chose to pay, unless due to a processing error.

Wallet balance

Whether and how your wallet balance can be refunded appears on the wallet screen in the app, according to the type of balance.

How to request a refund

Send your request from the app or to info@inwinch.com, with the request number and transaction details. Our team reviews it and informs you of the decision and expected timing.

Refund method

Amounts approved for refund are returned by the original payment method where possible, or by another available method we inform you of.