Document review
Captain and truck documents are reviewed before operating, and expiries are tracked.
Safety and trust
Safety first. Then speed, then price.
That's the order behind every decision at inWinch.
How we protect you
Layers of protection on every trip.
Truck verification
The truck's plate is read at the start of a shift to verify the truck.
Your number's privacy
Your number stays hidden, and communication stays in the app.
Trip documentation
Photos of the car before and after loading, and documents for every trip.
SOS
An SOS button for customers and captains that reaches our monitoring team.
A rating after every trip
Your feedback helps us maintain service quality.
As long as your trip is in the app, your rights are protected.
Agreeing outside the app removes any protection.
Before handing over your car
Things to check.
- Match the truck's plate with the app
- If the plate differs, don't continue and tell us
- Review your car's condition photos
- Take your valuables with you
Your privacy
Safe communication in the app.
Your number stays hidden, and in-app messages are subject to review for quality and to protect both sides in any complaint.
- A hidden number
- A reference in disputes
Documentation
5 photos protect both sides.
The captain photographs the car from all four sides before loading, and a fifth wide photo after, showing the truck's plate with the car.
- 4 photos before loading
- A photo after loading
Service continuity
If the truck breaks down.
A replacement truck is sent to complete your trip. You pay only the originally agreed price, and no driver may ask you for any difference.
If something happens
Tell us, and we'll follow up.
Asked for extra money?
File a complaint in the app with the receipt photo. After review, the amount is returned as promotional credit for your next trip.
Feel in danger?
Use the SOS button in the app, which reaches our monitoring team.
Your data
Your data is safe.
We process your personal data in line with Egypt's Personal Data Protection Law No. 151 of 2020, and we do not sell or share it for advertising. See the privacy policy for details.
Questions
Safety questions.
Will the captain see my number?
Your number stays hidden, and communication happens in the app.
What if the truck itself breaks down?
A replacement truck is sent to finish the trip, and you pay only the originally agreed price.
Can the captain ask for extra money?
No. The agreed price includes road and gate tolls. If anyone asks you for more, send a complaint from the app.
Have a concern?
Tell us, and our team will follow up.